Privacy Policy

Kabul Pro helps businesses reply automatically to comments and messages on Facebook, Instagram, YouTube, and Threads. This policy explains what we collect, why, and how you can have it removed.

What we collect

• Account details: your name, email address, and a hashed (not readable) password.
• Connected channels: the Facebook Page, Instagram business account, YouTube channel, or Threads profile you connect, plus the access tokens needed to act on them. Tokens are stored on our servers and are never shown in your browser.
• Automation content: your keywords, reply templates, business profile, and recent automation activity.
• Messages and comments: the comments and direct messages your connected channels receive, only as needed to send replies, and short recent conversation history so AI replies stay on topic.
• Leads: contact details that people choose to give your business through your lead forms or conversations.
• Billing status: your plan and subscription state. Payments are handled by our payment provider; we never see or store your card number.

How we use it

We use this information only to run the features you turn on: sending replies and messages, showing your dashboard and insights, managing your subscription, and keeping the service secure. We do not sell your data and we do not use it for advertising.

Who processes it for us

We rely on service providers to run Kabul Pro: Meta (Facebook, Instagram, Threads) and Google (YouTube) for the channels you connect; Google Firebase and Render for storage and hosting; Cloudflare for network delivery; OpenAI to write AI replies on paid plans (the text of the message being answered and your business profile are sent for this purpose); LemonSqueezy for payments; and Resend for account emails. Each handles data under its own terms.

Cookies

We use a single secure sign-in cookie to keep you logged in. We do not use advertising or tracking cookies.

How long we keep it

We keep your data while your account is open. If a subscription ends, your account and data stay so you can come back. When you ask us to delete your data, we remove your account, connected-channel tokens, automation settings, leads, and activity history. Backups and logs may keep copies for a short period before they expire.

Your choices and data deletion

• You can disconnect any channel from your dashboard at any time.
• You can remove Kabul Pro from your Facebook or Instagram settings under Business Integrations. We then delete the data tied to that connection.
• To delete your account and personal data, email [email protected] with the subject Data deletion request. Do not include your password. We may ask you to verify ownership first, and we confirm once it is done.
• You can also ask us for a copy of the data we hold about you, or to correct it, at the same address.

Children

Kabul Pro is for businesses and is not directed at anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Security

Connections use HTTPS, passwords are stored hashed, and access tokens stay on the server. No system is perfectly secure; if you suspect a problem, tell us right away.

Changes

If we change this policy in a meaningful way, we will update the date above and, where appropriate, tell account owners.

Kabul Pro is not affiliated with Meta, Facebook, Instagram, Google, YouTube, or Threads.